Terms of ordering

Who we are

Nonna's Pizza Helston, [registered name and trading address], Helston, Cornwall. Contact: 01326 000 000 or hello@nonnaspizza.co. [Company number, if applicable.]

Placing an order

Orders are placed through this website for delivery on a chosen night, up to seven days ahead. We make a limited number of pizzas each night, so an order is only confirmed once the deposit has been paid and you have received a confirmation with an order reference.

While you are paying, your pizzas are held for a short period. If payment is not completed in that time they are released to other customers.

Prices and payment

Each pizza costs £17.00, paid in two parts: a £2.00 deposit per pizza by card at the time of ordering, and £15.00 per pizza in cash to the driver on delivery. The deposit forms part of the price and is not an additional charge.

Card payments are processed by Stripe. We do not receive or store your card details. Our drivers cannot take card payment, so the balance must be in cash.

Delivery

We deliver only — there is no collection. We deliver to Helston, Porthleven and surrounding villages. Deliveries go out in one round each evening and we cannot guarantee an exact time. Please make sure the address and phone number you give us are correct and that someone can take the delivery. If we cannot reach you and cannot deliver, the deposit is not refunded.

Changes and cancellations

To change or cancel an order, ring us on 01326 000 000 and quote your order reference.

Deposits are non-refundable. Because we make a limited number of pizzas each night and buy the ingredients in advance, a place held for you is a place we have turned others away from, so we cannot refund the deposit if you decide not to go ahead. This does not affect your rights if the food is not of satisfactory quality.

Allergens and food safety

Our pizzas contain wheat and dairy, and the Florentina contains egg. All food is prepared in a single kitchen where wheat flour, dairy and egg are present, so we cannot guarantee any dish is free from traces. Tell us about allergies when you order and we will tell you honestly whether we can meet your needs. If we cannot, we will refund your deposit.

If something is wrong

Ring us the same evening if your order is wrong, missing or not up to standard, and we will put it right. A refund is only given on the return of an uneaten pizza; if you have eaten it, no refund is due, but we will still happily remake a genuine mistake in exchange for the original when we bring the replacement. We would rather hear from you than have you not order again.

Governing law

These terms are governed by the law of England and Wales.